Given the nature of digital content, a refund or credit on a purchase is not automatically granted. If you would like to request a refund, please email us at firstname.lastname@example.org with your order number and reason for cancellation/refund. We will assess refund or credit requests on their merits, considering the digital nature of Vital Docs LLC items. There is generally no obligation to provide a refund or credit in situations like the following:
- you have changed your mind about an item;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill; or
- you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. If the item was purchased using a particular payment method you will be refunded using the same payment method in reverse.